Delivery & Returns

Delivery

When ordering please ensure a mobile number is provided as this will be passed to the courier to provide personalised tracking information and your estimated date & time of delivery.

UK Mainland Delivery

  • • Standard (3- 5 Working Days)
  • • £4.99 P&P for orders under £50
  • • Free Delivery over £50
  • • All orders sent via DPD or Parcel Force tracked services

UK Highlands & Islands, Northern Ireland

  • Channel Islands, Scotland (Shetland Islands), Isle of Man, Northern Ireland please allow up to 5 working days
  • £15.00 P&P for orders under £50
  • £4.99 delivery discount when spending £50 or more.

International & Republic of Ireland Orders

  • Unfortunately we currently do not ship overseas or to the Republic of Ireland at this time

Returns & Cancellations

Please contact our customer service team on info@sugarnspicebakes.co.uk or +44116 2786029 if you wish to cancel your order. Please note however we are unable to cancel if your order has already been dispatched.

Reaching Us
‚ÄčIf you need to reach us, please email us using the link on the store page, alternatively, you can call on +44116 2786029 or write to us at Sugar 'n' Spice,  Ashbourne Foods Ltd, 185 Gloucester Crescent, Wigston, Leicester LE18 4YH England.

Damaged or Faulty
In the event that your product is damaged in transit or faulty please email info@sugarnspicebakes.co.uk with photographic evidence, description of the issue and your order number and we will endeavour to resolve this as quickly as possible. You will need to notify us within 48hrs of receiving your order.

Wrong item received
We apologise if you have received the wrong item by mistake or if the product description was incorrect. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must notify us by email or by phone within 48hrs of receiving your order. The item will need to be returned in the same condition you received it and within 14 days from the day on which you received the item.

Item not received
In the unlikely event your order is not received, please notify us within 7 days from the day on which you received an email from us confirming that the item had been dispatched. All orders are sent on a tracked service . Please double check with neighbours in the first instance before contacting us.

I Changed my mind
Unfortunately, unless cancelled before dispatch we are unable to accept returns of this nature.

Our Terms of Service

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Back Orders 
Back orders are not sent out at present. If one of your products is out of stock on your order, you will be notified and given the choice of an alternative or refund.